Terms of service

Welcome to Haven Sort Lab. These Terms of Service govern your access to and use of https://www.havensortlab.website/, including browsing product listings, purchasing automotive accessories, submitting customer service requests, and using the services offered through our website.

By accessing or using this website, you agree to comply with these terms. If you do not agree, please discontinue using the website.

In these terms, “Haven Sort Lab,” “we,” “us,” and “our” refer to the online store operated by IELADOT LLC. “You,” “your,” and “customer” refer to any individual who visits the website, places an order, or uses our services.

3.1 Our Store and Product Collection

Haven Sort Lab offers automotive interior accessories intended to support everyday vehicle comfort, organization, and convenience.

Our product collection may include:

Car Lumbar Support Cushions

These products are designed to provide additional support around the lower back area when used with a compatible vehicle seat. Product designs, filling materials, shapes, and attachment methods may vary.

Vehicle Clothes Hangers

These accessories are intended to provide a designated place for hanging garments inside a vehicle. Depending on the product design, they may attach to a headrest or another compatible vehicle support point.

Fabric Seat Covers

These products are designed to cover portions of vehicle seating surfaces, provide an interior refresh, or help protect upholstery from ordinary dirt and wear. Designs, fabrics, dimensions, and fastening methods may differ between models.

Product availability, colors, materials, dimensions, and configurations may change over time.

3.2 Product Information and Compatibility

We make reasonable efforts to provide clear product descriptions, photographs, dimensions, materials, and other relevant specifications.

However, automotive interiors vary considerably between vehicle makes, models, model years, and trim levels.

Customers should review product information carefully before purchasing.

In particular:

  • Check the dimensions and shape of lumbar cushions to determine whether they are suitable for the intended seat.

  • Review the attachment method and vehicle compatibility information for clothes hangers.

  • Compare seat cover measurements and configuration details with the vehicle's actual seat design before purchasing.

A product described as suitable for general vehicle use should not automatically be assumed to fit every vehicle.

Unless a listing expressly confirms compatibility, we do not guarantee that an accessory will fit every seat, headrest, vehicle interior, or model year.

Photographs are provided to illustrate the general appearance of products. Minor differences may occur because of lighting, screen settings, material batches, or packaging updates.

Nothing in this section limits any consumer rights relating to materially inaccurate product descriptions or products that fail to conform to applicable law.

3.3 Vehicle Safety and Responsible Use

Automotive accessories must be selected, installed, and used with care. A product that improves comfort or organization should never interfere with the operation of a vehicle or its safety systems.

Customers are responsible for reviewing product instructions and determining whether an accessory is suitable for their specific vehicle.

Car Lumbar Support Cushions

Lumbar support cushions should be positioned securely and adjusted so that they do not interfere with seatbelt placement, driving posture, seat controls, or safe vehicle operation.

Do not use a cushion in a position that prevents the driver from maintaining appropriate control of the vehicle.

If the cushion shifts, becomes unstable, or creates discomfort that affects driving, adjust or remove it before continuing to drive.

Vehicle Clothes Hangers

Vehicle clothes hangers should be installed only at compatible attachment points and in accordance with the product instructions.

Hanging garments should not obstruct the driver's visibility, interfere with mirrors, block windows, cover warning indicators, or prevent access to vehicle controls.

Customers should avoid placing heavy or unstable objects on a hanger. Items should be removed or secured before driving if they could swing, detach, or become a hazard during sudden braking or vehicle movement.

Fabric Seat Covers

Seat covers must be suitable for the vehicle's seat design and must not interfere with seatbelt buckles, seat adjustment mechanisms, headrest operation, or seat-mounted airbags.

If a vehicle has side-impact airbags integrated into its seats, customers should use only seat covers specifically identified as compatible with that airbag configuration.

Do not cover, obstruct, or modify an airbag deployment area. If compatibility is uncertain, consult the vehicle manufacturer or a qualified automotive professional before installation.

General Safety Responsibilities

Customers agree to:

  • Follow all product-specific instructions.

  • Check that accessories are securely installed before use.

  • Avoid modifications that compromise product stability.

  • Keep accessories away from vehicle controls and safety systems.

  • Inspect products periodically for damage or excessive wear.

  • Remove any accessory that appears unsafe or interferes with vehicle operation.

Our automotive accessories are not substitutes for seatbelts, airbags, head restraints, or other original vehicle safety systems.

3.4 Eligibility and Customer Responsibilities

By using our website, you represent that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide is accurate and complete.

  • You will use the website for lawful purposes.

  • You will not interfere with website security or functionality.

  • You will not misuse another person's personal or payment information.

  • You will comply with these terms and applicable laws.

If you place an order on behalf of another person or organization, you represent that you are authorized to do so.

3.5 Product Prices and Payment

Prices are displayed in the currency identified at checkout, generally U.S. dollars for our U.S.-facing store.

Prices, discounts, product availability, and promotional offers may change without prior notice. The price displayed when an order is submitted will generally apply, subject to correction of genuine pricing or listing errors and applicable law.

Payment must be successfully authorized before an order can proceed to fulfillment.

We may use third-party payment processors to handle transactions. Your payment may also be subject to the payment provider's own terms and privacy policies.

3.6 Order Placement and Acceptance

When you submit an order, you are making an offer to purchase the selected products under the conditions displayed during checkout.

An order confirmation email indicates that we have received your order information. It does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review, decline, or cancel an order where permitted by law, including when:

  • Payment authorization is unsuccessful.

  • A product is unavailable.

  • Shipping details are incomplete or inaccurate.

  • A transaction appears fraudulent or unauthorized.

  • A material pricing or product listing error occurs.

  • Technical issues interfere with order processing.

  • Other legitimate operational or legal reasons require cancellation.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund to the original payment method, subject to applicable law and payment-provider procedures.

3.7 Shipping and Delivery

Our current shipping arrangement is:

  • Free shipping for orders of $10 or more.

  • A $5.99 shipping charge for orders with a merchandise subtotal below $10.

Any applicable shipping charge will be displayed at checkout before the order is completed.

Delivery estimates are provided for general guidance and are not guaranteed unless expressly stated. Carrier schedules, weather, public holidays, address errors, and other circumstances may affect delivery.

Please refer to our Shipping Policy for additional information.

3.8 Returns, Refunds, and Exchanges

All return, refund, and exchange requests are governed by our Return and Refund Policy.

Customers should contact [email protected] before sending merchandise back. Specific return instructions may be necessary to ensure that products are properly identified and inspected.

Nothing in these terms is intended to restrict consumer rights that cannot legally be waived.

3.9 Website Availability and Technical Issues

We aim to maintain a reliable and accessible online shopping experience. However, uninterrupted website access cannot be guaranteed.

Temporary interruptions may occur because of:

  • Scheduled maintenance.

  • Website platform or software updates.

  • Hosting or network interruptions.

  • Security-related restrictions.

  • Browser or device compatibility issues.

  • Technical errors.

  • Circumstances outside our reasonable control.

We may modify, suspend, or discontinue website features when reasonably necessary, subject to applicable law.

3.10 Prohibited Activities

You agree not to:

  • Use the website for unlawful, fraudulent, or deceptive activities.

  • Submit false or misleading order information.

  • Attempt to access restricted website systems or customer records.

  • Introduce malicious software, viruses, or harmful code.

  • Interfere with website security or checkout functionality.

  • Copy, scrape, or commercially exploit website content without authorization.

  • Use another person's personal or payment information without permission.

  • Engage in activity that disrupts other visitors' use of the website.

We may take reasonable measures to protect the website and our customers when activity violates these terms or applicable law.

3.11 Intellectual Property

Website content, including text, product descriptions, photographs, graphics, logos, branding, and page designs, is owned by or licensed to the relevant rights holder.

You may view and use website content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit protected materials without prior authorization, except as permitted by applicable law.

Third-party trademarks and product names remain the property of their respective owners.

3.12 Third-Party Services

Our website may rely on independent providers for payment processing, website hosting, analytics, shipping, and other business services.

These providers may maintain separate terms, privacy policies, and operational conditions. We do not control every aspect of their services.

Your use of an external service may therefore be subject to additional terms established by that provider.

3.13 Disclaimer of Warranties

To the extent permitted by applicable law, website access and general informational content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted or completely free of technical errors.

Product-specific warranty information, where provided, will be governed by the applicable listing or accompanying documentation. Nothing in these terms excludes any express warranty or non-waivable statutory warranty that applies under law.

3.14 Limitation of Liability

To the extent permitted by applicable law, IELADOT LLC and Haven Sort Lab will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or products.

This provision does not exclude liability where such exclusion is prohibited by law, including liability for fraud, willful misconduct, or other non-waivable obligations.

Customers remain responsible for selecting accessories compatible with their vehicles and following applicable product instructions.

3.15 Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, or reasonable expenses arising from your unlawful use of the website, violation of these terms, infringement of another person's rights, or misuse of website systems.

This provision does not require you to indemnify us for losses caused by our own conduct where such an obligation would be prohibited by law.

3.16 Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles that would require the application of another jurisdiction's laws.

Disputes will be handled by a court of competent jurisdiction in Florida, unless applicable law requires another venue or provides a customer with a non-waivable right.

3.17 Changes to These Terms

We may revise these Terms of Service to reflect changes in our products, website features, business operations, or applicable legal requirements.

Updated terms will be published on this page with a revised effective date.

Continued use of the website after updated terms are published constitutes acceptance of the revised terms to the extent permitted by law.

3.18 Contact Information

For questions about these Terms of Service, please contact:

IELADOT LLC
Email: [email protected]
Address: 19707 TURNBERRY WAY, UNIT 10, AVENTURA, FL 33180, United States