Contact information

At Haven Sort Lab, we value clear communication and practical customer support. Whether you have a question about lumbar support cushion dimensions, need assistance understanding a vehicle clothes hanger's attachment method, or want to confirm seat cover compatibility before purchasing, we welcome your inquiry.

5.1 Business Information

5.2 Customer Service Email

Email is our primary customer service contact method.

For faster assistance, please include your order number whenever your inquiry relates to an existing purchase.

5.3 Product Information and Assistance

Our customer service team can help with general questions about the products available through Haven Sort Lab.

Car Lumbar Support Cushions

Customers may contact us with questions about dimensions, materials, cushion shape, fastening straps, and general product features.

Vehicle Clothes Hangers

We can assist with questions about listed attachment methods, product dimensions, included adapters, and available compatibility information.

Fabric Seat Covers

Customers may ask about listed measurements, fabric descriptions, fastening accessories, installation information, and available vehicle compatibility details.

For vehicle-specific compatibility questions, please provide the vehicle make, model, and model year. We can review the product information available to us, but compatibility should not be assumed unless it is expressly confirmed.

5.4 Order and Payment Assistance

Our team can assist with inquiries concerning:

• Order confirmations.

• Payment status.

• Product quantities.

• Shipping address information.

• Order processing progress.

• Cancellation requests, where possible.

Please include your order number and the email address used during checkout so that we can identify the relevant transaction.

5.5 Shipping and Delivery Assistance

If your package is delayed, tracking information is unclear, or an order appears to be missing, please contact us with your order details.

We will review the available information and provide guidance on the appropriate next steps.

5.6 Returns, Refunds, and Product Concerns

Customers may contact our team for help with:

• Return eligibility.

• Refund requests.

• Exchanges.

• Damaged or defective products.

• Missing accessories.

• Incorrect products.

• Replacement requests.

If you are reporting a product issue, photographs and a brief explanation can help us understand the problem more efficiently.

5.7 Return Address

Our designated business and return address is:

IELADOT LLC
19707 TURNBERRY WAY, UNIT 10
AVENTURA, FL 33180
United States

Please contact us before sending merchandise to this address. Some returns may require prior authorization or specific instructions to ensure that the package can be identified and processed correctly.

5.8 Customer Communication Guidelines

To help us handle your inquiry efficiently, please provide accurate information and describe your concern clearly.

For order-related questions, include your order number whenever possible.

For your protection, do not include complete payment-card numbers, account passwords, or other highly sensitive information in ordinary email communications.

We aim to review customer inquiries within a reasonable period. Response times may vary depending on inquiry volume, holidays, and the complexity of the matter.

Thank you for choosing Haven Sort Lab. We appreciate your trust and look forward to helping make your vehicle's interior more comfortable and organized.