Privacy policy

At Haven Sort Lab, we understand that online shopping involves more than selecting a product. Customers share personal information when placing orders, arranging deliveries, requesting assistance, and communicating with our team. We take that responsibility seriously.

This Privacy Policy describes how IELADOT LLC, operating Haven Sort Lab at https://www.havensortlab.website/, collects, uses, stores, and shares personal information when visitors access our website or use our retail services.

2.1 Information We Collect

The information we collect depends on the services you use and the details you choose to provide.

A. Personal and Contact Information

When you place an order, submit a request, or contact customer service, we may collect:

• First and last name.

• Email address.

• Billing address.

• Shipping address.

• Telephone number, if provided.

• Other information voluntarily included in your communications.

B. Order and Transaction Information

To process purchases and provide after-sales support, we may collect:

• Order number and purchase date.

• Product names and quantities.

• Transaction totals and applicable taxes.

• Shipping and delivery details.

• Order status and tracking information.

• Return, refund, and exchange records.

• Customer service correspondence.

For example, this information may help us identify an order containing a lumbar support cushion, vehicle clothes hanger, or fabric seat cover when responding to a delivery or product-related inquiry.

C. Payment-Related Information

Payments may be processed by third-party payment service providers.

Depending on the payment method and provider, we may receive limited transaction information, such as payment confirmation, transaction status, or a masked payment reference.

We do not intend to store complete payment-card numbers or card security codes on our own systems.

D. Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Pages visited and links selected.

• Date and time of website access.

• Referring website or traffic source.

• Website performance and diagnostic information.

• Approximate location inferred from network information.

2.2 How We Use Personal Information

We use collected information for legitimate business and operational purposes.

Order Processing and Fulfillment

We use your contact, billing, and shipping details to confirm purchases, prepare orders, arrange delivery, and communicate order updates.

Customer Support

Your information allows us to respond to questions about product dimensions, vehicle compatibility, installation accessories, shipping progress, returns, refunds, and replacement requests.

Payment Administration

Transaction information may be used to confirm payment status, process refunds, investigate payment errors, and help resolve disputes or unauthorized transactions.

Website Maintenance and Improvement

Technical information helps us understand how visitors navigate our store, identify website errors, improve page performance, and make product information easier to access.

Fraud Prevention and Security

We may use relevant information to identify suspicious transactions, prevent unauthorized activity, investigate misuse, and protect our website and customers.

Business Communications

We may send transactional communications relating to order confirmation, shipping updates, delivery problems, return approvals, and customer service requests.

If promotional communications are sent, we will provide an appropriate unsubscribe method where required by applicable law.

2.3 Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, tags, and similar technologies to support website functionality and understand visitor activity.

These technologies may help us:

• Maintain shopping cart functionality.

• Remember certain website preferences.

• Support checkout and order processing.

• Understand website traffic and performance.

• Identify technical errors.

• Measure the effectiveness of website content or advertising, where applicable.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart, checkout, or other website functions.

2.4 How We Share Personal Information

We do not sell personal information for money as a routine part of operating Haven Sort Lab.

However, we may share limited information with trusted third parties when reasonably necessary to provide our services.

Payment Processors

Payment providers may receive information needed to authorize transactions, complete purchases, issue refunds, and identify suspicious payment activity.

Shipping and Fulfillment Providers

Carriers and fulfillment partners may receive your name, shipping address, and relevant delivery information to prepare and transport your order.

Website Hosting and Technology Providers

Hosting companies, website platforms, technical support services, and security providers may process information to maintain the website and its related systems.

Analytics and Marketing Providers

Where used, analytics or marketing providers may process technical identifiers and website usage information to measure traffic, improve website performance, or assess advertising activity, subject to applicable law and available privacy choices.

Legal and Regulatory Authorities

We may disclose information when required by law, valid legal process, or governmental request, or when reasonably necessary to protect our rights, customers, property, or website security.

2.5 Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on:

• The nature of the information.

• Whether an order or customer service request remains active.

• Tax and accounting recordkeeping requirements.

• The need to resolve disputes or investigate fraud.

• Applicable legal obligations.

• Website security and operational requirements.

When information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal retention requirements.

2.6 Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Depending on the information involved and the systems used, these measures may include access restrictions, security monitoring, secure service providers, and appropriate data-handling procedures.

No website or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise that every possible security incident can be prevented.

Florida Statutes §501.171 addresses the security of confidential personal information and certain breach notification obligations. If a security incident involving information under our control triggers notification requirements under applicable law, we will take the steps required by those provisions.

 

2.7 Florida Privacy Rights

Florida residents may have privacy rights under applicable state and federal laws, depending on the circumstances.

The Florida Digital Bill of Rights, contained in Part V of Chapter 501 of the Florida Statutes, establishes certain rights for covered consumers. These rights may include the ability to access, correct, delete, or obtain a portable copy of covered personal data, as well as certain opt-out rights.

However, the law contains specific applicability thresholds, definitions, and exemptions. It does not automatically apply to every Florida business.

 

Where the law applies to our business and the relevant processing activity, eligible consumers may have the right to:

• Confirm whether covered personal data is being processed.

• Request access to eligible personal data.

• Request correction of inaccurate personal data.

• Request deletion of eligible personal data.

• Obtain a portable copy of certain personal data.

• Exercise applicable opt-out rights.

To submit a privacy request, email [email protected] with the subject line:

Privacy Rights Request

Please describe the request and provide sufficient information for us to verify your identity and determine whether the request qualifies under applicable law.

We will review and respond to qualifying requests in accordance with the relevant legal requirements.

2.8 Children's Privacy

Haven Sort Lab is an online retail store intended for a general audience. Our website is not designed to collect personal information directly from children under the age of 13.

We do not knowingly collect personal information from children under 13 without the consent required by applicable law.

If we become aware that such information has been collected improperly, we will take reasonable steps to address the situation, including deleting the information where appropriate.

2.9 Third-Party Websites and Services

Our website may contain links to external websites or services, including payment providers, shipping companies, and social media platforms.

These third parties operate independently and may maintain their own privacy policies, security procedures, and data-handling practices.

We encourage customers to review the privacy policies of external services before submitting personal information. We are not responsible for the privacy practices or content of websites outside our control.

2.10 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website technology, service providers, or legal requirements.

Any revised version will be published on this page with an updated effective date.

Customers are encouraged to review this policy periodically.

2.11 Privacy Contact Information

For questions, requests, or concerns about personal information, please contact:

IELADOT LLC
19707 TURNBERRY WAY, UNIT 10
AVENTURA, FL 33180
United States

Email: [email protected]