Refund policy
At Haven Sort Lab, we believe a comfortable and organized vehicle can make everyday travel more enjoyable. Whether you are adding lumbar support for a more comfortable driving position, keeping garments organized with a vehicle clothes hanger, or refreshing your interior with fabric seat covers, we want you to feel confident about your purchase.
If a product does not meet your expectations, this Return and Refund Policy explains the conditions and procedures for requesting a return, replacement, exchange, or refund.
1.1 Return Eligibility and Timeframe
Customers may request a return within 30 calendar days from the date the order is marked as delivered.
For a standard change-of-mind return, the product should satisfy the following conditions:
-
It must be unused and in its original condition.
-
It must be free from stains, odors, pet hair, dirt, and signs of installation or wear.
-
Original packaging, accessories, detachable components, and included instructions should be returned where reasonably possible.
-
The product must not have been damaged through improper handling, installation, cleaning, or modification.
-
The customer must provide reasonable proof of purchase, such as an order confirmation or order number.
Because automotive interior accessories come into direct contact with vehicle seats, clothing, and personal belongings, we pay particular attention to cleanliness and product condition. Items that have been installed, used, or exposed to dirt, body oils, stains, or strong odors may not qualify for an ordinary change-of-mind return where permitted by law.
These conditions do not restrict any consumer rights relating to defective, damaged, misdescribed, or otherwise nonconforming products.
1.2 Product-Specific Return Conditions
Car Lumbar Support Cushions
Lumbar support cushions should be returned clean, dry, and free from visible wear, stains, odors, or deformation caused by extended use.
If the product includes straps, elastic bands, buckles, removable covers, or other adjustment accessories, please include those components in the return package.
Customers should review the cushion's dimensions, shape, and attachment method before purchasing. A product that has been installed and used extensively, or whose straps have been altered, may not qualify for a standard change-of-mind return.
If a cushion arrives with damaged stitching, a defective fastening strap, or an abnormal structural defect, please contact us with photographs.
Vehicle Clothes Hangers
Vehicle clothes hangers should be returned with their original hooks, adapters, support pieces, and other included accessories.
For an ordinary return, the product should not show scratches, bent components, installation marks, or other signs of use beyond what is reasonably necessary to inspect it.
Please verify that the hanger's attachment design is suitable for your vehicle before purchasing. Vehicle headrests and seat configurations can differ, and not every accessory is compatible with every vehicle.
Fabric Seat Covers
Fabric seat covers should be returned clean, dry, and unused, with their original straps, clips, hooks, fasteners, and other installation accessories.
For hygiene and resale reasons, seat covers that have been installed or used, or that show stains, pet hair, odors, stretching, or other wear, may not qualify for a standard change-of-mind return.
Before purchasing, customers should carefully review the product's listed dimensions, seat configuration, and compatibility information. Seat covers must not interfere with seat-mounted airbags, seatbelt operation, seat adjustment mechanisms, or other vehicle safety features.
If a seat cover arrives with torn fabric, defective stitching, missing installation straps, or another apparent defect, please contact us before attempting repairs or alterations.
1.3 How to Request a Return
To begin a return request, contact our customer service team:
Email: [email protected]
Please include the following information:
-
Your full name.
-
Your order number.
-
The product name or description.
-
The reason for the return.
-
Clear photographs if the product is damaged, defective, incomplete, or different from the item ordered.
Our team will review your request and provide return instructions if the return is authorized.
Please do not send merchandise to our business address before receiving instructions from our customer service team. Prior communication helps us identify the order and avoid unnecessary processing delays.
1.4 Damaged, Defective, or Incorrect Products
We make reasonable efforts to ensure that orders are prepared accurately and products are delivered in acceptable condition.
If your lumbar cushion arrives with a broken adjustment strap, your vehicle clothes hanger has a damaged attachment point, or your seat covers arrive with torn seams or missing fasteners, please contact us promptly.
To help us investigate, provide:
-
Your order number.
-
A brief explanation of the problem.
-
Photographs of the product.
-
Photographs of the outer packaging, if shipping damage is suspected.
-
Photographs of any missing or damaged components.
We recommend reporting visible shipping damage or incorrect items within 7 calendar days after delivery, where reasonably possible. This suggested reporting period helps us investigate delivery issues promptly and does not waive any rights provided by applicable law.
Depending on the circumstances, we may offer a replacement, replacement component, exchange, or refund.
Where the issue is attributable to us, customers will not be required to bear return shipping costs when applicable law requires us to cover them.
1.5 Refund Review and Processing
After an authorized return is received, our team will inspect the product and determine whether it qualifies for a refund.
We will notify you of the result of the inspection.
Approved refunds will generally be submitted to the original payment method within 5–10 business days after the return inspection is completed.
The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
For ordinary change-of-mind returns, original shipping charges, if any, may not be refundable unless required by law or otherwise approved by us. Refunds relating to verified defects, incorrect products, or fulfillment errors will be handled in accordance with applicable law.
1.6 Exchanges and Replacement Parts
If you receive an incorrect product or discover that an important component is missing or defective, please contact us before purchasing another item.
Where inventory and fulfillment arrangements permit, we may offer an exchange or send a replacement component.
Examples may include:
-
A replacement strap for a lumbar support cushion.
-
A replacement attachment component for a vehicle clothes hanger.
-
Missing hooks, clips, or fasteners for a fabric seat cover.
If the requested product or component is unavailable, we may discuss another appropriate resolution, including a refund.
1.7 Order Cancellation Requests
If you wish to cancel an order, contact us as soon as possible at [email protected].
We will make reasonable efforts to cancel an order that has not entered fulfillment or shipping.
Once an order has been processed, packed, or transferred to a carrier, cancellation may no longer be possible. In that situation, you may request a return after delivery under the conditions of this policy.
1.8 Undeliverable or Refused Packages
If a package is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, or refusal of delivery, we will review the circumstances before determining whether a refund or reshipment is appropriate.
Where permitted by law, additional shipping charges may apply if a new shipment is requested because the original delivery failed due to inaccurate information supplied by the customer.
1.9 Return Policy Abuse and Exceptions
We reserve the right to review unusual, repetitive, incomplete, or potentially fraudulent return requests and may request reasonable supporting information.
A return may be declined where it does not meet the stated conditions and applicable law permits refusal.
Nothing in this policy is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded under applicable Florida or federal law.
1.10 Return and Refund Contact Information
For questions about returns, refunds, exchanges, or product concerns, please contact:
IELADOT LLC
19707 TURNBERRY WAY, UNIT 10
AVENTURA, FL 33180
United States
Email: [email protected]